Financial services: spotting the files that need follow-up.
An illustrative project: a lending firm would connect its payment schedules, payments received and advisors' notes to spot the files to follow up, based on its own criteria.
Spotting the loans that need follow-up, with the file ready for the advisor.
This scenario illustrates a typical project in this sector. It does not describe a specific client.
The problem
The firm sees a late payment once it has happened. Payment schedules are in the lending system, payments received in the banking system and advisors' notes in the CRM.
To see where a borrower stands, the advisor opens three systems. The portfolio report requires manual consolidation in spreadsheets every period.
We would connect the lending system, payments, accounting and the CRM, and keep them in sync in one place. The teams would keep their current tools.
- Loan management system
- Payment system
- CRM and advisor notes
- Accounting software
The same borrower can have several loans under different identifiers. We would reconcile them, then write the warning criteria with the credit team: what counts as a missed payment, a late payment or a file to follow up. These criteria would come from your credit policy.
- Borrower
- Payment schedule
- Payment received
- Outstanding balance
- Days past due
- Warning criterion
On top of that context, we could put in place the tools advisors and the credit team use. Every follow-up decision would stay with a person.
- File follow-up agent → Every morning, an agent flags the loans that meet the agreed warning criteria and prepares a summary of the payment schedule, payments and file notes for the advisor. The advisor decides on the follow-up.
- Portfolio report → The report produced from the same definitions every period, then reviewed by the credit team before it is distributed.
- Access from AI tools → A borrower's history or the state of the portfolio, looked up from the team's AI assistant, with each person's access rights.
Expected benefits
Every morning, advisors would see the loan files that meet the agreed warning criteria, with the payment schedule, payments received and file notes. They would decide on the follow-up themselves.
Tell us about your loan portfolio.
Tell us how you track your loans today and which systems hold the data. We'll start from there.